Modern IT + Software Development Operations

Manage IT Budget Allocation: Strategically allocate and optimize IT budgets, ensuring efficient use of resources and adherence to financial forecasts. Track Cybersecurity KPIs: Monitor and analyze key cybersecurity metrics using BI tools, identifying risks and improving security posture. Evaluate Help Desk Effectiveness: Assess help desk performance through KPIs like FCR and CSAT scores, optimizing service delivery Assess Software Development: Track progress, time logging, and agile metrics to ensure timely and efficient software deliver. Oversee Technical Project Management: Utilize BI dashboards to manage project timelines, resource allocation, and risk mitigation. Analyze CSAT Trends: Leverage BI tools to visualize and analyze customer satisfaction trends, driving improvements in customer experience.

IT Security + Cloud Operations

SIEM Management: React to Azure, AWS, and local events through SIEM, implementing automated responses to address out-of-spec metrics, such as internet speed for WfH employees. Endpoint Automation: Run automations to fix endpoints based on real-time metrics, improving overall system productivity and uptime. Productivity and Uptime Optimization: Drive improvements in productivity and uptime, backed by detailed metrics and analysis. Threat Landscape Analysis: Utilize metrics and BI tools to analyze the threat landscape and identify the most effective solutions for mitigating risks

NIST/GPDR

IT Compliance Program Management

Ensure alignment with NIST SP 800-53 Series, serving as a Technical SME for IT Operations Compliance Oversight: Maintain regulatory compliance and facilitate CMS/Carrier audits: Audit Program Management: Act as Program Manager for audits conducted by the US State Department and vendors.

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IT Infrastructure Design, Cloud Infrastructure Monitoring

2021 Silver Hammer Award Recipient - Ensurem Largo Headquarters

#1 TBBJ Fast 50 :Ensurem LLC
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New Opportunities 2024

Proven IT leader with 6 years of experience successfully leading and completing complex IT infrastructure projects at Ensurem. Demonstrated expertise in managing technology initiatives that resulted in dramatic improvements, improvements in codebase and IaaS efficiency. I possess a deep understanding of NIST and HITRUST CSF standards and a proven track record of ensuring compliance and successful audits.

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IT Asset Compliance, MS Intune, Network Management, Inventory Control, Mobile Device Management

It's essential to have a comprehensive understanding of all devices within your network to effectively safeguard them. This includes implementing regular security updates and utilizing remote mobile device management (RMM) workflows and reporting to ensure accurate inventory, hardware collection, encryption, and compliance. Additionally, the capability to remotely wipe devices, including Out of Band devices via Intel vPRO (at no cost), adds an extra layer of security.

Tactical Cybersecurity and System Event Alerts

Utilizing AI-powered behavior detection and alert systems, XDR ensures proactive monitoring and response to potential threats, covering detection, investigation, and remediation phases. By employing machine learning, XDR creates profiles of suspicious activities, prompting analyst review for in-depth assessment. Moreover, seamless integration of automations maintains operational efficiency.

SaaS Integrations with SQL, ERP, API Integrations, AWS S3

Overseeing project management, negotiating contracts, conducting subject matter expert (SME) training, and developing Atlassian Confluence/Jira program infrastructures.